Feedback Navigator is an advanced AI-driven platform designed to transform raw customer feedback into actionable insights through intuitive dashboards. This tool is essential for businesses aiming to understand their customers better and enhance their products or services based on direct feedback.

Key Features of Feedback Navigator:

• Built-in Data Sources: Seamlessly integrate customer feedback from popular platforms such as Trustpilot, Booking.com, Yelp, Airbnb, and more. Users can also upload CSV files or utilize the API for a comprehensive data collection.

• Custom Categories: Tailor the feedback analysis by defining specific categories relevant to your business. This feature ensures that the insights derived are directly applicable and targeted to your operational needs.

• Sentiment Analysis: Leverage sophisticated large language models to accurately gauge the sentiment of customer feedback. This includes both overall sentiment and sentiment specific to each category, providing a nuanced understanding of customer opinions.

• Request Detection: Identify and prioritize common requests from customers, enabling businesses to address the most pressing issues and enhance customer satisfaction.

• Custom Workflows: Utilize webhooks to automate responses and actions based on new feedback. This feature streamlines operations and ensures timely engagement with customer reviews.

• CSV Export: Easily export analyzed data for further custom analysis or visualization, enhancing the flexibility and utility of the insights gathered.

Pricing Plans: Feedback Navigator offers flexible pricing options, including a free trial with 100 credits and various subscription tiers starting at $15/month. These plans cater to different business sizes and needs, ensuring accessibility and scalability.

Use Cases:

• Property Managers: Efficiently analyze guest reviews across multiple properties, automate data collection from platforms like Airbnb and Booking.com, and set up instant notifications for new reviews.

• Gym Owners: Quickly assess feedback from various gym locations, automate review scraping from Google Reviews and Yelp, and receive instant alerts for new reviews to enhance customer service.

• Product Teams: Centralize and automate the analysis of customer feedback from multiple sources, facilitating informed decision-making and product development.

• Hotel Managers: Monitor and analyze hotel reviews from platforms like TripAdvisor and Booking.com, set up instant notifications, and improve guest experiences based on timely feedback.

• Consultants: Provide clients with actionable insights from customer feedback, helping them make strategic business improvements.

• Restaurant Owners: Evaluate reviews across multiple locations, automate data collection from Yelp and Google Reviews, and respond promptly to feedback to enhance customer satisfaction.

Feedback Navigator is a powerful tool for any business looking to harness the full potential of customer feedback. By providing deep insights and automating the feedback analysis process, it empowers businesses to make data-driven decisions and continuously improve their offerings.